Customer support is a significant strength here at Rich Casino. We go the extra mile to please our players. Our courteous and friendly personnel are on hand 24 hours a day, seven days a week, all the year round, at your service; via email. Every email enquiry is answered pronto! There is minimal waiting, as long as it takes to write an email response, which is a matter of minutes, not hours. Each answer is concise, clear and to the point, yet polite and friendly.
Every single person who works for us in customer service and support has had extensive training and is thoroughly versed in all areas of the casino operations. From banking procedures to claim bonuses. The more delicate points may need further explanation, and that’s where we come in. Don’t be shy if you need help.
The start is always the hardest, but once you sign up, everything else is plain sailing. The support team are here to help you every step of the way, notably the signing up stage. You may have to scan and email documents for banking verification or our records. Personnel can tell you exactly which documents need to be sent, and how to do it.
Rest assured, that here at Rich Casino, your documents will be stored in strict confidence. Furthermore, all communication is kept secure and safe. Banking transactions will be adequately protected as well. SSL encryption is used to protect communications, which are also encrypted for added security. Keep your mind on the gaming, and let us solve your problems and answer your queries.
Bonus Wagering Requirements
You may need assistance understanding the bonus system and wagering requirements; this is another area where we can assist. The same goes for wins emanating from Free Spins, any questions you may have in this regard, just drop is a line and get in touch with Rich Casino support and experience customer service as never before.
So, what are you waiting for to sign up? Just contact us here at Rich Casino, and our customer support will guide you seamlessly through the process. You can then experience the excellent atmosphere we have created just for you, here at Rich Casino. Welcome to paradise!